Table of contents
- 1. Our philosophy
- 2. Core principles
- 3. Warning signs
- 4. Protection tools
- 5. Setting limits
- 6. Self-Exclusion
- 7. Minor protection
- 8. Support Center
To get support Contact our support team directly via live chat — available 24/7.
Our Commitment: vb1111 believes gaming should be purely for entertainment. We place every user's wellbeing and peace of mind above profit.
Our Philosophy and Promise
Responsible Gaming at vb1111 is more than following rules — it comes from the heart. We want every player to enjoy the experience, and never reach a point where gaming causes problems in their life.
Gaming can be a great form of entertainment — much like watching a film or reading a book. But it only stays that way when you remain in control. vb1111 is here to help you keep that control.
On our platform, you will find world-class responsible gaming tools, a trained support team, and clear guidelines — everything you need to play safely and healthily. For millions of players in Bangladesh, vb1111 is more than a betting platform; it is a trusted companion.
Responsible gaming means knowing when to play, how much to play, and when to stop. That knowledge is your greatest strength.
Responsible Gaming Principles
There are a few core principles to follow for responsible gaming at vb1111. These guidelines will keep your gaming experience enjoyable and sustainable.
- Play for fun: Think of gaming as entertainment, not as a source of income.
- Set a budget: Set a maximum spending limit before you start playing and stick to it.
- Manage your time: Set aside dedicated time for gaming and avoid going over it.
- Do not play on impulse: Avoid playing when you're angry, frustrated, or under stress
- Accept losses: Losses are a normal part of the game; chasing them with more bets is never the answer
- Take a break: Taking regular breaks during long sessions is important for your mental wellbeing.
- Let a loved one know: Be open with the people close to you about your gaming habits.
- Do not play under the influence of alcohol or medication: Make decisions with a clear head
Remember — winning is never guaranteed in gambling or betting. Every wager carries the risk of loss. Accepting this is the first step toward responsible gaming.
Warning signs of problem gaming
Sometimes we do not realize that gaming is having a negative impact on our lives. If you notice the signs below, it is important to take them seriously and seek support from vb1111.
If three or more of the warning signs above apply to you, please contact our support team right away. Do not wait — get help now.
vb1111 Protection Tools
Vb1111 provides several powerful tools to help you game responsibly. All tools are completely free and available to use at any time.
Deposit Limit
Set a daily, weekly, or monthly deposit cap. Once set, it cannot be increased until the specified period has passed.
Session time limit
Set a maximum time limit for each gaming session. Once the time is up, you'll automatically receive an alert.
Loss limit
Gaming will automatically stop once you hit a set loss amount, protecting you from larger losses.
Cooling-Off Period
Pause your account for a set period — anywhere from 24 hours to 30 days. You will not be able to log in during that time.
Self-Exclusion
For a longer break, you can temporarily or permanently deactivate your account on your own terms.
Reality Check
Review your gaming stats at regular intervals — how long you played, how much you won or lost.
To use these protection tools, go to Account Settings or reach out via our live chat support. All tools are available free of charge.
How to set your limits
Setting limits is the most effective way to play responsibly. On vb1111, setting limits is simple and takes effect right away.
Set a budget
Decide in advance how much of your monthly income you'll spend on entertainment. Your gaming budget should be just a small portion of that.
Go to Account Settings
After logging in, go to the "Responsible Gaming" option. You'll find all the tools in one place.
Choose the type of limit
Deposit limit, loss limit, or session time limit — choose one or more based on what works for you.
Enter amount and duration
Set your preferred amount and duration (daily, weekly, or monthly). It takes effect immediately upon confirmation.
Delay policy for changes
Reducing a limit takes effect immediately. Increasing a limit requires a 72-hour wait — this is a deliberate safeguard.
Self-Exclusion process
If you feel you need a long break from gaming, Self-Exclusion is the right step for you. vb1111 keeps this process completely confidential and straightforward.
- Temporary exclusion: Your account can be suspended for anywhere between 1 month and 12 months
- Permanent exclusion: You may permanently close your account if you wish, with no option to reopen it later.
- During exclusion: Login, deposits, and betting will all be unavailable
- Withdrawal Options: You will still be able to withdraw any remaining balance during exclusion
- Marketing off: No promotional messages will be sent while exclusion is active
- Application Process: Submit a request via support chat and it will be actioned within 24 hours
Any attempt to open a new account during self-exclusion will be declined and any deposited funds will be returned. We genuinely care about your wellbeing.
Minor Protection
Vb1111 strictly prohibits anyone under 18 from using the platform. We have multiple layers of verification in place to protect children and minors.
- Age verification is mandatory at the time of registration.
- KYC documents are used to verify age in cases of doubt
- Withdrawals are on hold until verification is complete
- Any account identified as belonging to a minor will be suspended immediately.
Advice for Parents: If your child uses a shared device, use parental filter software and make sure the device is password protected.
If you believe a child or minor is using our platform, please notify our support team immediately.
Help centre and counselling
If you're struggling, you don't have to face it alone. vb1111's trained support team and external specialist organisations are here for you.
- Live Chat Support: 24 hours a day, 7 days a week — speak directly with a trained agent
- Email Support: Send us the details and we'll get back to you within 24 hours
- Privacy Guaranteed: Your concerns will be kept completely confidential.
- Professional advice: Access to a specialist counsellor will be arranged if needed